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The goal in measuring technician performance is to end up with a month-by-month forecast of total labor and parts revenue along with gross profit...
The supply shortage has both directly and indirectly impacted Fixed Operations. With issues such as a lack of new vehicles, labor shortages, and...
Service advisors are the backbone of any automotive dealership or repair shop. They are responsible for communicating with customers, diagnosing...
A Service Department is an essential part of your dealership’s Fixed Ops profitability. However, today’s dealerships are feeling the pressure...
Small deviations in price can add up to a major loss of revenue! If pricing compliance is an issue in your service department, follow these tips...
Amid the technician shortage, your existing technicians have become more valuable than ever. However, your service department operates best at...
While numerous industries have felt the pressure of labor shortages, perhaps one of the hardest hit has been the automotive industry. In fact, a...
In 2021, global electric vehicle (EV) sales reached nearly 7 million units in 2021, a 108% increase from 2020. According to industry expert Les...
Hours per RO is generally looked at as being an accurate measurement of Sales Performance in a service department. If it's high, it means that on...