Navigating the Road to Fixed Ops Mastery: A Strategic Guide for General Managers
It’s no secret that the role of a General Manager extends beyond the sales floor and into the Fixed Ops department. To truly drive success in Fixed Ops, General Managers must strategically engage with the operations of the Service Department. However, at Dynatron Software we find that many GMs have robust sales backgrounds and as […]
4 Hidden KPIs for Service Managers
When managing a Service Department, it’s not just the obvious metrics that matter; there are hidden key performance indicators (KPIs) that can make or break your success AND profitability. This blog explores four of these less-discussed but vital indicators that Service Managers might not be paying enough attention to. From understanding the delicate balance between […]
Demystifying the Top 3 Misconceptions a General Manager has Regarding Service Department Pricing
In the highly competitive automotive industry, pricing plays a pivotal role in shaping customer perceptions and driving business success. Yet, many General Managers (GMs) harbor a series of misconceptions that could be hindering their Fixed Ops profitability. In this blog, we delve into these common misconceptions that GMs often grapple with, shedding light on how […]
Overcoming the Diagnostic Fee Dilemma: Enhancing Customer Trust and Satisfaction
Almost daily we all encounter situations on the phone or on the service drive where customers are hesitant to proceed with a diagnostic service and repair due to cost (the dreaded diagnostic fee). For your dealership, it’s essential to strike a balance between maintaining profitability and ensuring customer satisfaction. In this blog, we’ll explore two […]
Fleet and Commercial Vehicles: Untapped Potential to Boost Fixed Operations Profitability
With many dealerships facing headwinds this year due to interest rates and new vehicle prices, the Fixed Ops department has been picking up the slack. Historically, commercial and fleet vehicles are largely underserved due to dealerships lacking the facilities and the bandwidth to take on work in this vehicle segment. However, when a conscious effort […]
Why You Should be Measuring Technician Capacity
Are you measuring technician capacity in your service department? If you aren’t you should be! With many dealerships facing sales headwinds, Fixed Ops profitability is expected to largely offset those declines. The first step in picking up sales department slack is being able to accurately measure and forecast your technician capacity in order to fully […]
11 Steps to Measure and Predict Technician Performance
What is a Service Advisor in a Car Dealership? Understanding Their Role in Measuring Technician Performance A service advisor in a car dealership is the communication hub of the service department. To start, they greet customers, listen to vehicle concerns, schedule appointments, and coordinate repair workflows to ensure timely completion. Additionally, they explain technical information, […]
How Does the Supply Chain Crisis Impact Fixed Ops Profitability?
The supply shortage has both directly and indirectly impacted Fixed Operations. With issues such as a lack of new vehicles, labor shortages, and skyrocketing prices for replacement parts, Fixed Ops leaders are seeing challenges in their service departments like never before. Despite these challenges, there are still areas for Fixed Ops to pick up the […]
How to Create a Playbook for Service Advisor Training
Service advisors are the backbone of any automotive dealership or repair shop. They are responsible for communicating with customers, diagnosing issues, and recommending the appropriate services to ensure their satisfaction. However, providing service advisors with proper training to perform their duties effectively is an often overlooked aspect of running a Fixed Ops department. […]
4 Tips for Your Service Department to Maximize Pricing Compliance
Small deviations in price can add up to a major loss of revenue! If pricing compliance is an issue in your service department, follow these tips to get your technicians and profitability back on track. 1. Identify that Non-Compliance Exists Within Your Service Department The first step in maximizing pricing compliance is to determine […]
