What Does the Transition to Electric Vehicles Mean for Your Service Department?

In 2021, global electric vehicle (EV) sales reached nearly 7 million units in 2021, a 108% increase from 2020. According to industry expert Les Silver, the transition is “happening faster than people would have thought 10 years ago”. This significant shift presents an opportunity for service departments to capitalize on a novel set of customers. […]

Hours Per RO and Sales Performance: A Flawed Metric

Hours per RO is generally looked at as being an accurate measurement of Sales Performance in a service department. If it’s high, it means that on each RO there are many jobs or are more complex jobs being performed. If it’s low, it means there are fewer jobs or more simple ones.  Does this truly […]