Continuous Fixed Ops Growth: Ciocca Automotive’s Results with Dynatron Software
Executive Summary
Ciocca Automotive, one of the fastest-growing family-owned automotive groups with 53 rooftops in Pennsylvania and New Jersey, partnered with Dynatron Software to revolutionize their Fixed Operations performance. This case study tracks their progress from the initial implementation, which uncovered over $1.3 million in hidden revenue within the first 150 days, to sustained year-over-year growth and significant ELR improvements across multiple stores.
About Ciocca Automotive
With decades of experience across 53 Northeast locations, Ciocca Automotive has established itself as a leader in the industry. Focused on creating career growth opportunities for employees, the company has supported talent like Yaz Beganovic, who started as an Internal Advisor in 2011 and now serves as the Director of Fixed Operations, overseeing all rooftops.
The Challenge
As Ciocca Automotive rapidly expanded, the Fixed Operations team faced mounting challenges in managing performance across all of their rooftops. Manual reporting required hours of labor with little opportunity for actionable insights, leaving leadership only enough time to focus only on underperforming stores. Growth complicated an already time-consuming process.
“Because you’re just looking at reporting, you don’t have time to physically manage the stores and see the actual processes being performed,” shared Yaz Beganovic.
It became evident that a scalable, efficient solution was needed to keep operations running smoothly while enabling growth.
The Initial Solution and Results
Ciocca Automotive first learned about Dynatron Software at a 20 Group meeting and were hooked after seeing a demo of Dynatron’s Repair Order Insights (ROI) platform. The automated reporting tools, combined with expert coaching, provided clear, actionable data to optimize operations and uncover revenue opportunities. Key benefits of their initial engagement included:
- • Automated Insights: Hours of manual data collection were replaced with real-time reporting, providing a comprehensive view of all rooftops.
- • Improved Metrics Focus: Leaders could identify and replicate high-performing processes, rather than exclusively targeting struggling locations.
Optimization Opportunities: Pricing consistency and compliance improvements led to increased revenue across all stores.
Early Results
- • $10.38 average CP increase across all stores
- • Over $1.3 million in additional annualized revenue captured
Notable ELR increases at individual locations, including:
- • +$26.18 for a Chevrolet Buick store
- • +$19.44 for an Audi store
- • +$17.59 for a CDJR store
Beganovic remarked, “The data is right there already done for you. Comparing it to the market…all the other stores around you…it really helped us create better business men and women faster.”
Continuous Fixed Ops Growth (2024-2025)
The partnership with Dynatron Software has continued to drive remarkable results, with updated metrics reflecting the ongoing impact of their engagement.
ELR Growth
Several locations experienced continued ELR increases:
- • +$18.28 for a Chevrolet Buick GMC store
- • +$17.52 for an Audi store
- • +$13.47 for a Chevrolet store
In 2024, Dynatron Software helped Ciocca Automotive capture over $800K in additional annualized revenue.
These numbers highlight scalable improvements in pricing, process efficiency, and overall operational effectiveness, cementing Dynatron’s role as a critical partner in Ciocca Automotive’s growth.
Customer Perspective
“It just goes to show the strength in reporting. On the customer pay side, holding our effective labor rate up, we’ve been averaging really, really high return on warranty…but reporting on the warranty side has been really, really well. Better than expected to be honest,” said Beganovic.
The tools and coaching provided by Dynatron have served not only to improve key metrics but also to empower Ciocca Automotive’s management team to make decisions grounded in data. With a sharper focus on metrics-driven leadership, the company continues to expand its footprint while enhancing its Fixed Ops performance.
The Road Ahead
Ciocca Automotive maintains ambitious growth plans, aiming to reach 100 rooftops. With Dynatron Software as a partner, they are well-equipped to meet the operational demands this expansion will bring. The partnership shows how innovative solutions, combined with expert coaching, can sustain growth, boost profitability, and streamline operations across a multi-location dealership network.
When asked to offer advice to peers considering Dynatron Software, Beganovic didn’t hesitate. “Sit down for this demo immediately.”
About Dynatron Software
Dynatron Software simplifies Fixed Ops by transforming complex DMS data into actionable insights. From price optimization to warranty filing and Coaching, Dynatron delivers results that empower dealerships to exceed their revenue goals and deliver exceptional service.
Typical dealers see a 22x ROI and $250k in additional annualized revenue in the first year.