Speakers:
- Maureen Martin, VP Strategic Alliances, Dynatron Software
- Jaime Macias, GM, Casa Chevrolet Cadillac, Casa Nissan, Casa Automotive Group
- Richard Lupa, Fixed Operations Director, Apple Tree Honda and Acura
- John Luciano, President and Partner, Street Volkswagen, Street Toyota
- Matt Norris, Parts and Service Director, Bozard Ford Lincoln
Hiring a strong service advisor is the start of the work, not the finish. Many dealerships invest heavily in recruiting, then lose the same people within a year to burnout, rigid schedules, and no visible path forward.
In this panel discussion hosted by Dynatron, dealership leaders share how they:
- Screen for empathy and a service mindset over resume fit
- Build internal promotion pipelines that reduce turnover
- Make flexible scheduling work in a service drive
- Treat staff as partners rather than replaceable labor
- Carry that same partner mindset into vendor relationships
The through line is that retention is built into how a store hires, promotes, and schedules, long before an advisor considers leaving. Watch the full panel for the specific interview questions these leaders ask, how they map a career path for someone starting on the drive, and what changed in their stores once culture became a staffing strategy rather than a talking point.
