Speakers:
- William McCurry, VP Fixed Operations, Del Grande Dealer Group
- Rick Wade, Service Director, Capitol Subaru
- Gary Ambrosini, Parts Manager, Team Chevrolet Cadillac Mazda
- James Grogan, EVP Client Success & Services, Dynatron
- Maureen Martin, VP Strategic Alliances, Dynatron
- Moderated by Ted Ings and Sarah Vantine, Fixed Ops Roundtable
As vehicle margins shrink, dealerships are turning to Fixed Ops as their primary driver of profitability. This panel breaks down what it takes: unifying departments around a seamless guest experience, using market data and coaching to eliminate behavioral discounts, and digging into individual repair orders to catch margin erosion early.
Watch the session to learn:
- Why Fixed Ops is becoming the primary profit center for dealerships
- How breaking down departmental silos improves the guest experience
- How market data and coaching eliminate behavioral discounts
- Why granular repair order analysis catches margin erosion early
