Moderated by Maureen Martin, VP of Strategic Alliances at Dynatron, this panel features insights from:
- Stephen Hill Jr., Fixed Operations Director, I-10 Toyota, Cummings Auto Group
- Michael Weldon, Industry Consultant, Ted Ings’ Center for Performance Improvement® Automotive
- Kimberly Skovold, MBA, Client Performance Coach, Dynatron
Together, they discuss the realities service leaders are facing every day — from overwhelming data to hidden profitability leaks to the outdated belief that dealerships must choose between profitability and retention.
This session explores:
- Data fog: When more reporting creates more confusion, not more clarity
- Margin erosion: The daily profitability drain that is easy to miss and costly to ignore
- The forced choice myth: Why profitability and retention do not have to compete
