Service Performance

Easily analyze ALL repair order data for Service and Body Shop - labor, parts, number of repair orders, VINs, and other details - drill down to levels such as department, advisor, technician, make, model, year, zip code, city,  pay type, day of week, and operation codes. Filter and Trend tools quickly isolate top or bottom performers.  

Pre-calculated formulas include: Total Revenue, Gross Profit, Revenue or Cost per Repair Order or VIN, % of Sales, % Variance to Prior Year, Variances to Prior Year , Visits per VIN, Number of New VINs, Lines per RO, Effective Labor Rate, and many others. EBIS users quickly review service history data:

·         Parts and labor revenue by make or model versus prior year

·         Revenue and profitability trends by make, model, year

·         Technician and Service Advisor productivity

·         Revenue or cost per repair order trends

·         Sales and cost information by operation code, advisor, etc.

·         Revenue analysis by pay type